Our communication policy is outlined in this policy, which also includes guidelines for complying with the Telephone Consumer Protection Act. Please review these Terms and Conditions carefully as they contain essential information. Additionally, note that this Agreement includes a mandatory arbitration provision that requires the use of arbitration on an individual basis to resolve disputes. This provision supersedes the use of jury trials, court proceedings, or any form of class action. 

Instensify (“we”, “us” or “our”) values the privacy of our users (referred to as “you” or “user”), and this Communication Policy outlines our practices concerning the collection, use, disclosure, and protection of your information when you visit our website Instensify.com or any other media form, channel, mobile website, or application related or connected to it (collectively, the “Site”). We encourage you to read this policy carefully. If you do not agree with its terms, please refrain from accessing the Site. 

We reserve the right to communicate with you using various channels, such as SMS, Facebook, Google, Instagram, Pinterest, Twitter, WhatsApp, Emails, Apps etc. or any other available method, on behalf of ourselves, our affiliates, and advertisers. 

By accepting this agreement, you are granting permission to Instensify.com and its corporate parents, affiliates, and partners to deliver telemarketing promotions for products or services that may be of interest to you, using an automatic telephone dialing system or an artificial or prerecorded voice and text messages to the phone numbers you provided, even if they are not related to the product or service you applied for. However, signing this agreement is not a prerequisite for purchasing any property, goods, or services. These telemarketing promotions may also be delivered by Members and authorized third parties on behalf of Instensify.com 

We retain the right to modify this Communication Policy at any time and for any reason. We will provide notice of any changes by updating the “Last Updated” date of this Communication Policy. Upon posting the revised Communication Policy on the Site, any changes or adjustments will take immediate effect, and you waive the right to receive individual notifications of each such modification or change. 

We advise you to review this Communication Policy regularly to remain informed about any updates. By continuing to use the Site after the posting of any revised Communication Policy, you will be considered to have been made aware of, subject to, and to have accepted the modifications made to the Communication Policy. 

The Instensify communication service is provided on an “as is” basis and is subject to the following conditions: (1) it may not be accessible in all locations or through all wireless carriers or service providers at any given time, and (2) it may cease to function in the event of product, software, coverage or other changes made by your wireless carrier or service provider. Instensify reserves the right to discontinue or modify any of its communication program(s) without prior notice or liability to you. Instensify, its related companies, and each of their officers, directors, employees, and consultants shall not be responsible or liable for any losses or injuries arising directly or indirectly from any Instensify communication or from technical failures or delays of any kind. Additionally, Instensify reserves the right to terminate the delivery of any communication to any individual at any time at its sole discretion. It is important to note that wireless carriers or service providers are not responsible for any delayed or undelivered text alerts. 

Instensify.com or its affiliates may provide access to messages related to your order and product delivery service via recurring SMS (Short Message Service) and MMS (Multimedia Message Service) text alerts through Instensify or its third-party vendors. To enroll in text alerts, you must provide your mobile phone number with an area code. By enrolling in text alerts, you agree to the terms and conditions which will take effect immediately upon enrollment. 

By enrolling in text alerts, you acknowledge and consent to receive messages sent to the mobile phone number provided to Instensify, which may contain limited personal information about your orders and product delivery. Please note that anyone with access to your mobile phone or carrier account may also view this information. The frequency of text alerts may vary, but you can typically expect to receive them when we have information regarding your order or product. Instensify does not charge separately for text alerts, but your mobile carrier’s message and data rates may apply according to your phone contract. You are solely responsible for any message and data charges incurred and should consult your mobile service provider for details. 

At any time, you have the option to opt-out of receiving text alerts from Instensify. To stop receiving these alerts related to order and delivery service, simply reply with the word “STOP” to any text you receive. Upon submitting this request to unsubscribe, you may receive one final confirmation text from Instensify. Following that, no further text alerts will be sent unless you choose to re-enroll. 

The level of consent required may differ depending on the type of communication that the company engages in with its clients, such as Conversational, Informational, or Promotional, and whether the conversation is transactional or promotional in nature. For instance, Conversational SMS/text messaging refers to a bilateral communication between the company and its current customers or individuals with whom it has an established business relationship. 

Implied consent is granted when a customer initiates contact with the company through text and the company responds promptly with a single message that contains relevant information. In this case, the communication is considered conversational and does not require explicit verbal or written permission. 

Informational SMS/Text & Voice Recordings refer to messages that provide contacts with relevant information about the company or its products/services. To engage in such messaging, a contact must provide their phone number and explicitly agree to receive future messages. This explicit agreement is known as express permission, which can be granted through various means, such as opting in via text, filling out a form, visiting a website, or giving verbal or written consent. 

Promotional Text Messaging:

Promotional text messages are used for directly promoting, marketing, and selling your business and its services. Contacts can opt-in to receive these promotional text messages by signing a form, checking a box online, or through other means. 

Text Message Calls-to-Action (CTAs):

A “Call-to-Action” or CTA is a link or button included in your text message that prompts the recipient to take an action. This may include a link to pay open invoices, opt-in or opt-out of a text message campaign, connect to a website or other web property, a link to a calendar, and more. 

SMS Messages:

Message and data rates may apply. The frequency of messages depends on your activity. For support, text HELP at 1 (786) 633 1912. To opt-out at any time, reply STOP. 

Informational SMS/Text & Voice Recordings:

Informational messaging occurs when a contact provides their phone number and agrees to be contacted in the future. For informational text messaging, customers need to provide express permission to receive texts specifically for informational purposes. This permission can be granted via text opt-in, on a form, on a website, verbally, or with written permission. 

Conversational SMS/Text Messaging:

Conversational messaging involves a one-on-one two-way conversation between the company and its existing customers or known contacts with an existing business relationship. If a customer texts the company first and they respond quickly with a single message containing relevant information, then this is likely a conversational message. In this case, verbal and written permission is not required, and this is referred to as implied consent. 

Instensify plans to send text messages to clients, which may include information about the services provided by the business, as well as other informational and promotional content. Clients have the option to opt-out of these messages by sending a message containing keywords such as “STOP” or “UNSUBSCRIBE” or indicating that they are not interested in receiving calls. The frequency of messages received by a client may be determined by their activity or engagement. By agreeing to the communication policy, clients acknowledge that they may receive text messages from Instensify and that they may incur message and data charges. Instensify will only attempt to contact consumers when a service is requested or available, and promotional text messages will only be sent to contacts obtained through inbound queries on the website or other advertising pages used for lead generation. 

Instensify has a telephone system that can record conversations for various lawful purposes such as quality monitoring, compliance, training, and safeguarding. All incoming and outgoing calls to or from Instensify may be recorded, collected, and stored. Normally, a call will not be monitored or retrieved unless there is a need to investigate a complaint, perform a management quality check, ensure compliance with regulatory procedures, safeguard employees or prevent/detect a crime. Additionally, recording may be used to train and coach staff in call handling and protect employees from abusive or nuisance calls.